Recommended Solution
2 mins
Tap “View your order” in your order confirmation or Track order on our site for instant insights. You'll get timely updates on its progress.
It's normal for tracking to take a few days to update. This is due to courier integration. So you don't need to worry if:
You've not had an update
The package appears to be delayed
Tracking says 'delivered' but it's not
We understand the excitement of waiting for your order and appreciate your patience; however, 96% of tracking concerns resolve themselves within a few days.
Slower Solution
48 hours
If you've waited over 2-weeks, you can contact us via email. Response time: 24-48h. Make sure to include your order number in the email. We may need to ask for a verification method.
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Not happy with this solution? Get in touch with our wonderful support team! We'll sort things out. Allow 24-48h.