Where’s my order?

2 mins

• Tap “View your order” in your order confirmation or Track order on our site for instant insights. You'll get timely updates on its progress.

• It's normal for tracking to take a few days to update. This is due to courier integration. So you don't need to worry if:

  • You've not had an update

  • The package appears to be delayed

  • Tracking says 'delivered' but it's not

• We understand the excitement of waiting for your order and appreciate your patience; however, 96% of tracking concerns resolve themselves within a few days.

48 hours

If you've waited over 2-weeks, you can contact us via email. Response time: 24-48h. Make sure to include your order number in the email. We may need to ask for a verification method.

—

Not happy with this solution? Get in touch with our wonderful support team! We'll sort things out. Allow 24-48h.